![]() We just discovered this was happening this morning and are working to respond as quickly as possible. We have had a technical glitch with our email site and have not been receiving our customer support emails. Help me get what I need to have a brew system I'm pumped to show off and tell people that Blichmann is a great company. And, two, help me get my boilcoil working. Make something on your website say that additional equipment is needed to operate the boilcoil. So my request is: please, help me out (and others in the future). There's not even a phone number I can find to call you. I have tried to contact you for help - and no response. ![]() I have an expensive kettle that I can't use. I was so excited to own this product and now I'm equally let down. I knew that NHC was this last week, so I tried to give ample response time in case people were there for the weekend. Now, it's Thursday and I still have no answer. I wrote on Sunday hoping for some help or some clarification. Now I have quite a large investment in something I can't use right now. In fact, the verbiage says things like "just plug in" and "plug and play", leading one to believe it's ready to use out of the box. Nowhere on your site that I can see does it mention this. It wasn't until I received the product that I learned something: I can't use it without a "power control source". I did a lot of research about it through your website and thought it was the way I wanted to go. To say it again, I recently purchased a Boilermaker G2 10 gallon fitted with a Boilcoil. It's late Thursday night and I've still heard nothing. I wrote an email to you on Sunday and allowed, as your website recommended, "a few business days" for a response. My initial (actually 2nd) writing to Blichmann: Tower of Power plus the electric kettle), DONT BOTHER. I'll save everyone the trouble here.unless you are buying the whole Blichmann system as a whole (i.e. So here's my chain of emails for those interested (I'll post each letter as a separate response).
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